Create a Website Account - Manage notification subscriptions, save form progress and more.
Show All Answers
The City does not allow regular payments on account to be made with your deposit. However, you may elect to use your deposit to pay your final bill provided you are not moving to another rental unit in Storm Lake where you will have utility services in your name.
A customer moving out of Storm Lake or purchasing a house in Storm Lake before the end of the 24-month period will have the combined utility deposit applied to their final bill and the difference will be refunded. Customers who move to a new rental unit in Storm Lake will have the deposit transferred to their new account. They will need to provide payment for the final bill on their previous account.
NOTE: The city only reads meters Monday through Friday (excluding holidays); therefore the final date of service, if on a holiday or weekend, will be moved to the next business day.