What happens to my deposit?
The combined utility deposit will be refunded after 24 consecutive months of penalty-free service. The original amount of the deposit will be paid by check to the customer.

A customer moving out of Storm Lake or purchasing a house in Storm Lake before the end of the 24-month period will have the combined utility deposit applied to their final bill and the difference will be refunded. Customers who move to a new rental unit in Storm Lake will have the deposit transferred to their new account. They will need to provide payment for the final bill on their previous account.

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1. Why do I have high water usage on my bill?
2. When is my bill due?
3. Where can I pay my bill?
4. Can my deposit be used to make payments on my account?
5. What happens to my deposit?
6. What do I do when I move?
7. What do I do if I think the water meter is not working properly or I think it was read incorrectly?
8. What if there is a water line break?