Can my deposit be used to make payments on my account?
The City does not allow regular payments on account to be made with your deposit. However, you may elect to use your deposit to pay your final bill provided you are not moving to another rental unit in Storm Lake when you will have utility services in your name.

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1. Why do I have high water usage on my bill?
2. When is my bill due?
3. Where can I pay my bill?
4. Can my deposit be used to make payments on my account?
5. What happens to my deposit?
6. What do I do when I move?
7. What do I do if I think the water meter is not working properly or I think it was read incorrectly?
8. What if there is a water line break?