FAQs • Storm Lake, IA • CivicEngage

My mailbox was hit by the snowplow, who do I contact?: The City’s snow plow drivers work diligently to avoid hitting mailboxes during the snow removal season. If you believe that your mailbox has been damaged by a City snow plow, you may contact the Public Service Department by phone at 712-732-8029, by email at publicservices@stormlake.org. Upon receiving notice of a damaged mailbox the City will investigate the cause of the damage and if the cause of the damage is found to be a directly from a snow plow (not damage caused by rolling or plowed snow) then the City will make reimbursement for the mailbox that was damaged with a similar mailbox.

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Public Services

1. My street light is not working who do I contact?: Street Lights within the City of Storm Lake are maintained by MidAmerican Energy who provides electrical service to Storm Lake. You may contact MidAmerican Energy at (888) 427-5632 or fill out a repair request online on the Mid American Energy website.

2. Does the City remove or trim trees?: The City of Storm Lake has a tree trimming program for trees that are on City right-of-way. The right-of-way is the property between the street and the sidewalk. The city trims and removes trees during the winter months and rotates through the community on a three year schedule to ensure proper maintenance of all trees in the public right-of-way. The City will handle trees and limbs that are determined to be a hazard to personal property and injury outside of the schedule. For more information please contact the Public Service Assistant at (712) 732-8029. If you have a tree or branch that is dangerous you may contact the City at 712-732-8000 or fill out an online Tree Trimming Request FormThe City does not remove or trim trees on private property.
Tree Trimming Request Form

3. My mailbox was hit by the snowplow, who do I contact?: The City’s snow plow drivers work diligently to avoid hitting mailboxes during the snow removal season. If you believe that your mailbox has been damaged by a City snow plow, you may contact the Public Service Department by phone at 712-732-8029, by email at publicservices@stormlake.org. Upon receiving notice of a damaged mailbox the City will investigate the cause of the damage and if the cause of the damage is found to be a directly from a snow plow (not damage caused by rolling or plowed snow) then the City will make reimbursement for the mailbox that was damaged with a similar mailbox.

4. Does the City remove stumps within the Public Right of Way?: The City Public ServiceDepartment removes stumps from trees cut down by the City of Storm Lake within the Right of Way. The City will come out and remove the stump, refill the area with soil, and then scatter grass seed in the location. To report a stump needing removal within the ROW, please contact the Public Service Department by phone at 712-732-8029 or by email at publicservices@stormlake.org.