What should I do if someone is using the facility when I get there for my rental period?
The City will post signs daily at each facility with the rental schedule on it. If for some reason someone else is using the facility when you arrive or if the group ahead of you does not leave at the end of their time we ask that you kindly ask them to release the shelter to you at your arrival. If they don't want to release the shelter to you or you are uncomfortable asking them to leave you may contact the Buena Vista County Communication Center at 712-749-2525 who will contact the appropriate City Department to assist you in this matter.

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1. Can I still use the shelters if no one has rented them?
2. What should I do if someone is using the facility when I get there for my rental period?
3. What if the shelter is damaged when I arrive, what can I do to ensure that I amnot held responsible for the damage?
4. When will I know if I can get my damage deposit back and when will I get it back?