What if there is a water line break?
During normal business hours contact the city Water Department at 732-8020 as soon as possible to schedule a service check for the break. If it is after hours contact the Buena Vista county Communication Center at 712-749-2525. If the break is located on your service line the property owner will be responsible for all repairs.

Note: The owner is responsible for water service lines from the connection at the water main, to the house, this includes water lines inside the house.

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1. Why do I have high water usage on my bill?
2. When is my bill due?
3. Where can I pay my bill?
4. Can my deposit be used to make payments on my account?
5. What happens to my deposit?
6. What do I do when I move?
7. What do I do if I think the water meter is not working properly or I think it was read incorrectly?
8. What if there is a water line break?