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Auction

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1. Why does the City use this online auction site instead of sealed bids?
2. Can I bid by submitting a bid directly to the City?

Band

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1. How can I join the Storm Lake Municipal Band?

Building Official

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1. Can I construct a storage shed on my property?
2. How do I get a building permit?
3. What are the requirements for fences?

City Clerk

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1. Where can I get a driver’s license?
2. How do I contact the Chamber of Commerce?
3. Where can I pay a court fine or speeding ticket?

City Manager

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1. How do I contact the Chamber of Commerce?

Disc Golf Course

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1. Where can I purchase Discs to play Disc Golf?

Dredge Safety

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1. Is it safe to cross over the dredge pipe when boating even at very slow speeds?

Explorer Post

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1. How many students are involved in the Explorer Post?
2. Are there other benefits for this program?
3. Is the program only for students in Storm Lake?

Finance

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1. Does the City offer Automated Clearing House (ACH) or electronic payments for its vendors?
2. How do I get a lien taken off of my property?
3. When can I expect payment on an invoice?

Fire Department

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1. What type of fire department is the Storm Lake Fire Department?
2. Does the Fire Department provide tours and public relations programs?
3. What types of inspections does the Fire Department conduct?

Human Resources

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1. How do I apply for a job with the City?
2. What benefits does the City provide to its employees?
3. What are the pay periods for City employees?

Hydrant Flushing Program

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1. Is the City's water safe to drink?
2. My water is a rusty color after they flushed, what should I do?
3. Why does the City flush hydrants?
4. What is a Hydrant Flushing Program?
5. Should I stop using water when crews are flushing hydrants in my neighborhood?
6. When will the City flush hydrants in my neighborhood?

Mayor & Council

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1. May I speak to the Council at a council meeting?
2. When are Council and mayor elections held?
3. How do I get an item on the Council agenda?

NWIA Housing

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1. Do I have to live in Storm Lake to apply for this program?

Open Shelters

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1. Can I still use the shelters if no one has rented them?
2. What should I do if someone is using the facility when I get there for my rental period?
3. What if the shelter is damaged when I arrive, what can I do to ensure that I amnot held responsible for the damage?
4. When will I know if I can get my damage deposit back and when will I get it back?

Parks Department

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1. Can I rent the open shelters in the City of Storm Lake parks?
2. If I want to have a concert in the band shell, do I have to do anything to rent the facility?
3. How can I donate to the Storm Lake Parks system in memory of a loved one?

Plant Some Shade Program

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1. When can I pick up my tree?
2. How will I know which tree I am getting?
3. Do I have to bring anything with me to the event on May 21st?
4. Are the trees guaranteed?

Police Department

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1. How many sworn police officers are authorized for the Storm Lake Police Department?
2. How many police officers are on patrol at a given time?
3. Do you employ any bilingual police officers?

Projects

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1. Why does the City not have a page for each project that is currently going on?

Public Safety

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1. What departments are included under the umbrella of the Public Safety Department?
2. How many staff members are operating under the Public Safety Department?

Public Works

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1. My street light is not working who do I contact?
2. Does the City remove or trim trees?
3. My mailbox was hit by the snowplow, who do I contact?

Service Problems

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1. What do I do if I think the water meter is not working properly or I think it was read incorrectly?
2. What if there is a water line break?

Snow Emergency

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1. If my car is towed where can I go to get my car back?
2. I live downtown where can I park my car during a snow emergency?
3. How can I find out if a Snow Emergency has been declared?

Subdivision Ordinance

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1. What is a Subdivision?
2. What are the two types of Subdivisions?
3. What is a lot split?
4. What is the approval process for a Subdivision?
5. What about Subdivisions Outside the City Limits?
6. Are sidewalks required in a Subdivision?
7. What are some Alternative Subdivision Types?
8. What guidelines should street designs follow?
9. What regulation deals with adequate public services?

Tax Abatement

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1. What is the difference between Urban Revitalization Plan and Tax Abatement?
2. Who determines the amount of value that was added as part of my improvements?
3. Will the City’s Tax Abatement Program lower my assessed value if I don’t make any improvements?
4. How will I know if I am approved for the Tax Abatement Program?
5. Why are properties located within an Urban Renewal Area not eligible for the City’s Tax Abatement Program?
6. Who do I contact to find out if I was approved for the program or not?
7. I forgot to file my paperwork by February 1st of the first assessment year is there anything I can do to still get the abatement?

Utility Deposit

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1. Can my deposit be used to make payments on my account?
2. What happens to my deposit?
3. What do I do when I move?

Water Billing

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1. Why do I have high water usage on my bill?
2. When is my bill due?
3. Where can I pay my bill?
4. Can my deposit be used to make payments on my account?
5. What happens to my deposit?
6. What do I do when I move?
7. What do I do if I think the water meter is not working properly or I think it was read incorrectly?
8. What if there is a water line break?

WENS

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1. Will the City or County sell my information to marketing companies?
2. Is there a cost to participate in the service?
3. What do you mean by you can contact me by phone?
4. I already am signed up for Nixle do I need to sign up for WENS?

xcountryski

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1. There is snow on the ground but the trails haven't been groomed, why?
2. If the trails are not groomed but there is snow on the ground can we still use the golf course to ski?

Zoning Ordinance

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1. Where can I go to figure out what my property use type is classified as?
2. What is the purpose of the zoning districts?
3. Where can I find out what the zoning of my property is?
4. Where can I go to determine if the proposed use for my land is permitted?
5. What are my setbacks and other site regulations?
6. Where can I find the regulations for accessory buildings?
7. Where can I find regulations on fences?
8. Will a development require landscaping or other screening standards?
9. Will a development require off-street parking and if so how much?
10. What type of sign could a business put up?

Help Center
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Storm Lake City Hall   •   P.O. Box 1086   •   620 Erie St.  •   Storm Lake, IA 50588   •   Phone: (712) 732-8000   •   Business Hours M-F: 8:00 AM - 5:00 PM, Sa-Su: Closed